In accordance with The Customer Protection (Distance Selling) Regulations 2000, Ishoppe provides customers with the right to cancel an order within 7 working days of receipt of the goods. You must notify Ishoppe of your intention to do so within this 7 day period. Please call 0208 843 9444 with your order number. Goods must be returned at your cost and liability, unused and as new, complete with all accessories, cables, manuals and software in undamaged original packaging.
Goods must be protected for transit by a double box or cardboard outer. Proof of purchase in the form of Ishoppe packing slip or invoice must be provided with the goods. If an entire order is returned your original delivery charge will be
Note that if these conditions are not met we may not accept returned goods.The refund will be issued for the original price paid for the order including all carriage costs paid to us. We will only refund the original paypal account or credit card used to make the payment, we do not offer refunds by cash or cheque.
When using the 7 day no quibble guarantee and returning goods over £10 in value, we advise you to insure against loss or damage in transit,we recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items if it occurs.We will not credit goods that are subsequently lost or damaged. The cost of this insurance is minimal and is payable at the Post Office Counter AT THE TIME OF POSTING. You will be responsible for all costs of returning the unwanted product to us.
We are unable to accept returns on used tooth brushes, earpieces, headphones and bluetooth headsets due to hygiene reasons, unless they are faulty. Please ensure that all returns are securely wrapped and packaged.
In the event of the item being faulty on arrival we will arrange collection of the faulty item and arrange redelivery of the replacement item at our expense. In exceptional cirumstances we may ask you to return the faulty item to us and agree to pay the postage costs prior to the return. We will not be responsible for any return carriage costs paid by you where we have not been informed prior to the shipment.
You must contact us immediately by phone 0208 843 9444 or fax 0208 606 9990 or email email@example.com.
Defective Items (Warranty Repairs and Guarantees)
Please carefully read all manuals supplied with an item before you report it as faulty. There may be a relevant function that is not immediately obvious. Carriage charges are payable by yourselves for any item found not to be faulty.
Please note that Warranty provisions do not cover normal wear-and-tear or consumable items such as Kitchen Appliances, media accessories and mobile accssories.
Within 30 days from receipt of goods
If upon return to Ishoppe an item is inspected and agreed to be faulty, at the discretion of Ishoppe a replacement or refund will be offered. You should notify Ishoppe Returns Department to organise collection of suspected faulty goods.
Goods must be returned as new, complete with all accessories including manuals, cables and software in the original packaging. Supporting paperwork in the form of a note explaining the suspected problem, and the Ishoppe invoice or packing slip must be included. Goods must be protected for transit by a double box or cardboard outer. Please note that replacements or refunds are not able to be processed unless these procedures are followed. Please note that no liability will be accepted for goods returned without original packaging.
After 30 days and before one year from receipt of the goods
If a fault develops during this period, Ishoppe Returns Department should be notified of your intention to return the equipment.
Goods must be returned in original or as good as packaging for warranty repairs to be considered. Please note that no liability will be accepted for goods returned without original packaging. If upon inspection, the fault is found to be outside of the manufacturer's warranty conditions, a charge will be made for diagnosis and return carriage.
Out of Warranty Period - Repairs
We regret that at this time Ishoppe are unable to organise out of warranty repairs.
The guarantees provided by ISHOPPE are in addition to, and do not affect, your statutory rights as a consumer.